English
Sign in
Sign in
Create an Account
Successfully added to guest wishlist in this browser.
Sign in/create an account to save your wishlist across all your devices.
Sign in/create an account to save your wishlist across all your devices.
Forgot your password?
Sign in
Create an Account
TOP FREQUENTLY ASKED QUESTIONS
Notice: Online business operations will be temporarily paused wef 17 Sep 2024, 9am (GMT +3)
Wef 17 Sep 2024, 9am (GMT +3), our online business operations will be temporarily paused till further notice. Orders placed before the cutoff time will be processed.
During this period, all existing access to your CHARLES & KEITH account will still be available. You will be able to access your account's order history as well as make online return requests, and refunds will be processed accordingly.
Please note that the final eligible returns must be submitted by Friday, October 4, 2024.
For any further enquiries, please contact our customer service via customers@charleskeith.sa or contact us form.
How do I make an online return?
Our return policy is only applicable for any item(s) purchased online and delivered in Saudi Arabia within 14 days of receiving your order.
You have one return option:
- Using an Online Return Form (for members only)
*Please contact us at customers@charleskeith.sa if you checked out as a guest.
For further details, please refer to our Return & Exchange Policy.
How do I track my order?
To check on your order status, sign in to your account and refer to My Purchases and Returns under My Account. Your order status is reflected next to your order number. Please note that you will not be able to view your order status if you opt for guest checkout.
In your shipment confirmation email you will receive a tracking number. Use this number in the online tracking system of the designated courier company to keep track of your shipment. This is also applicable for those who have opted for guest checkout.
Please contact us at customers@charleskeith.com or on live chat for further assistance.
Can I amend or cancel my order?
For orders placed in Saudi Arabia, we are able to amend the billing/shipping address and shipping method.
You will not be able to amend the size/colour of the item(s); remove or add item(s); or change the payment mode
Once your order has been placed successfully, you will not be able to cancel it.
Please contact us at customers@charleskeith.sa or on live chat for further assistance
Why do I see double records on my online bank statement for my purchase?
All payments made using a debit card will result in two records: authorisation and settlement. You will see both records reflected on your online bank statement. Authorisation refers to funds held by the bank while the payment is in the process of being approved or declined. Settlement refers to the actual payment (i.e the merchant has captured the fund that was on hold previously). Please note that although there are two records, there is only one single charge. For further clarification, please speak to your bank.
The item I want is out of stock, what can I do?
Unless the item is an Online Exclusive, we can check its availability in our physical stores. Please contact us at customers@charleskeith.sa or on live chat for further assistance.